What to Say

The Grief Recovery Institute

Do Say

  • What happened? (LISTEN)
  • How did you find out?
  • I can’t imagine how painful that must have been for you.
  • What was your relationship like?

Never Say

  • I know how you feel.
  • Be strong for…
  • Be grateful you had them so long.
  • Keep busy.
  • He or she had a full life.
  • It was just God’s will.
  • You should be over it by now.
  • It just takes time.
  • Grieve Alone
  • Replace the Loss
  • Get a hold of yourself.
  • You can’t fall apart.
  • Keep a stiff upper lip.
  • Pull yourself up by your bootstraps.
  • We understand how you feel.
  • Be thankful you have other children.
  • The living must go on.
  • He or she is in a better place.
  • All things must pass.
  • God will never give you more than you can handle.
  • You shouldn’t be angry with God.


Best Things to Say

  • I am so sorry for your loss.
  • I wish I had the right words. Just know I care.
  • I don’t know how you feel, but I am here to help in any way I can.
  • You and your loved one will be in my thoughts and prayers.
  • My favorite memory of your loved one is…
  • I am always just a phone call away.
  • Give a hug instead of saying something.
  • We all need help at times like this, I am here for you.
  • I am usually up early or late if you need anything.
  • Saying nothing, just be with the person

Worst Things to Say

  • At least she lived a long life, many people die young.
  • He is in a better place.
  • She brought this on herself.
  • There is a reason for everything.
  • Aren’t you over him yet, he has been dead for a while now?
  • You can have another child still.
  • She was such a good person God wanted her to be with him.
  • I know how you feel.
  • She did what she came here to do, and it was her time to go.
  • Be strong.

Sheryl Sandburg, Author “Option B”

  • I know you’re in pain and don’t know what’s going to happen, but I’m here. We will get through this together. I will be there for you. 
  • Death does not end a relationship and it does not end love.
  • Should I ask you how you feel when I see you or would you rather I say something else?
  • All your loved one ever wanted was for you to be happy. Don’t take that away from them in death.


  • There are no words.
  • I will travel to you and stay with you for several days.
  • You can talk to me about your mum whenever you want – in 5, 10, 30 years.
  • Your grief-reactions are normal/appropriate.
  • You aren’t going crazy.
  • Tell me more about your mother.
  • Give a compliment on what they are handling well.
  • I’m just really sorry you’ve had to go through this. She kept her gaze into my eyes as I sobbed… It was so powerful just being “witnessed.”
  • Your Dad was a wonderful man. 
  • Learn to live in acceptance of the loss, not in spite of the loss.
  • She’s just made a change of address.
  • Grief has no expiration date.
  • It’s okay to have bad days because it reminds you how much you love them and the good days remind you they’re right there with you.
  • You don’t have to talk. I will just sit beside you. 
  • Then he said, I will get there before you and I will carry your messages to him.
  • We’ve asked your colleagues and they have donated enough paid time off for you to take the time you need.
  • We remember him and speak of him often.
  • When you feel that she’s with you know that she really is.
  • She is never far away.
  • Let me know if I can help.
  • I’m sorry for your loss.
  • We won’t forget him. 
  • He was such a special kid.
  • I don’t know what to say but I can listen.
  • He would be proud of you.
  • I am praying for you and will always be.
  • I love you.
  • Thank you for giving us the most beautiful, generous, loving person we’ve ever known.
  • We loved her like she was one of the family.
  • You’ve been a good dad to them.
  • I am worried about you. 
  • One day you will be talking about them and a smile will come to your face first before a tear.
  • Let yourself be mad as hell.
  • Every baby deserves to be celebrated, no matter how long they are with us.
  • A part of your loved one lives in you and all those he loved.
  • Be as kind to yourself as you are to everyone else.
  • There is no right or wrong way to grieve. Your life has been changed forever.
  • You’re allowed to feel and be exactly as you are because this is your experience and no one else’s.
  • I remember… (memory).
  • I cannot possibly understand how you feel, but I’m here.
  • I will lend you my heart until yours has mended.
  • It’s okay not to be okay.
  • Look for signs. He will show you he is with you.
  • He/she is with you always and is proud of you for the way you live your life.
  • Come rest a minute – let’s talk about & remember all those sweet memories. Your dad was a great man & father.
  • We’ll get through this together. 
  • Now you’ve got someone up there watching out for you.
  • It’s okay to hurt. Don’t hold back your tears.
  • How can this be?
  • He was so loved and my life is better because he was in it.
  • You are a good mother and his death with never change that.
  • You are not moving on you are moving forward.


  • This must be very difficult.
  • May their memory be a blessing.
  • May your loving memories of the years spent with your loved one be a blessing forever.
  • Your family is being thought about and wished strength of heart, peace of mind, and much comfort in the midst of sorrow.
  • Hoping it will ease your sorrow to know so many are thinking and caring about you at this difficult time.
  • Words are not enough to ease the sadness of losing someone so important to you, but my warmest thoughts and love are with you.
  • In time, the heart heals and leaves us with memories of the love we have known.
  • They told everyone how much they love you.
  • I am deeply sorry about (name) because I know it’s indescribably painful when someone we love dies. The heartbreak reflects how much we love that person, and love is the best thing in the world. There are no words to lessen sudden profound grief, but there is great hope in knowing it’s natural and when expressed helps us heal. The physical form is gone, but the love goes on forever. The spiritual connection and most wonderful memories can bring great comfort in the days to come. (Name) knows your love and wants those lives they touched in any way to be lived fully until connected souls are reunited in the same amazing place they are now. You and your loved ones are in my thoughts and prayers and I am sending abundant love and hug energy. You are cared about and have support. Please let me know if there is anything you prefer I do or say. Contact me anytime, and I will be checking on you and reaching out to you. I love you.


Why We Need to Stop Saying, “I’m Sorry for Your Loss.”

Ed Preston, on Apr 2, 2017, Elephant Journal

There were about 150 people at my father’s memorial service. 

Standing in the receiving line afterward it seemed like every conversation, whether it was with an old friend or a total stranger, began with the exact same phrase, “I’m sorry for your loss.” Most conversations didn’t go far beyond that, partly because there’s not much to say in response except, “thank you.”

A few people managed to mix in another platitude like, “He’s in a better place now” or, “At least his suffering is over,” but it all started to sound like a broken record pretty quickly; one that I had heard many times before, seen played out in movies and even unknowingly participated in myself. Now it was being played for me at one of the most painful moments of my life, and the hollowness of that experience would literally change my course forever.

Why do so many of us struggle with what to say to someone who is grieving?

Perhaps it’s because of our cultural death phobia, and the way it pathologizes everything related to sadness. If we’re not better at dealing with grief, then it’s because we’ve never been taught better. Unfortunately, that leaves the majority of people with only one stock phrase in their repertoire, “I’m sorry for your loss.”

Grieving Needs More than Clichés.

One problem is simply the overwhelming use of this one phrase, while simultaneously reserving it almost exclusively for the family. It seems as the close friends aren’t really grieving at all, while family members get the idea of loss hammered into them over and over.

Saying, “I’m sorry for your loss” is a bit like the cashier saying, “Have a nice day,” at the convenience store. It betrays a lack of original thought and is so pervasive it has become irritating for many.

When responses are this programmed, how sincere is the sentiment? As more people start to become irritated by it, choosing this particular phrase because it feels “safe” isn’t really that safe anymore.

Clarity Works. Euphemisms Don’t.

Using the language of loss as a euphemism for death is one of many ways in which our culture conceals the reality of death, perpetuates our phobias about it, and keeps us trapped. Spoken by a griever, “I lost my mother in 2015” is being used to avoid saying the word “died.” Spoken to a griever it expresses pity combined with distancing, “I’m sorry for your loss.”

The problem is that it’s linguistically incorrect. The verb “to lose” is active, something we do. The reality of grief is that someone else died. You didn’t lose them in the same way you would lose your car keys or your wallet, and depending on your religious convictions you may not feel like you lost them at all.

For most of my life, I definitely thought of deceased loved ones as lost because I was well trained by the culture to do so. Visiting a Native American friend one day I said something about losing someone and my friend responded, “You don’t have to lose someone just because they died.”

That was the first time I was exposed to the idea that it’s possible to live in the presence of the dead, not as frightening ghosts, but as honored members of the clan.

These days I’ve become accustomed to drawing comfort from the idea that I’m living in the presence of departed loved ones. Actually, speaking to them in quiet moments when I’m alone is one of several key components—like meditation, being in nature or remembering special occasions—I use to process my grief whenever it shows up. Whether one wishes to think about that in terms of psychology or in terms of the spiritual language, it seems completely irrelevant. All I know is that I find it helpful.

It’s the Wrong Mental Programming.

Experts in the field of grief care (Stephen Jenkinson, for example) are starting to recommend using the language of suffering, healing, and overcoming challenges instead. The language of loss refutes the notion that there might be an upside to grief, a spiritual deepening that can result from being exposed to something that’s an inevitable consequence of being born and choosing to love each other. By shifting to the language of suffering, healing, and overcoming challenges instead, death and grieving can once again become the redemptive processes I’ve come to believe they were always meant to be.

After personally experiencing the old cliché and its real-world application thousands of times over several decades, I remember quite vividly the first time someone said, “I’m sorry for your suffering. I’m here with you.”

How different those words felt!

I immediately knew the stranger sitting next to me on a park bench somehow understood something that had been missed by all the close friends and family who had been sorry for my loss, but not present with my suffering.

Firstly, she knew I was suffering, and her use of the word “sorry” came across as authentic compassion rather than pity. Second, there was no distancing or avoidance in the way she said it. She knew what I needed most: validation of my grief and someone willing to listen, even if that meant listening through some tears. Best of all there was no judgment.

The Challenges Ahead.

Significant numbers of people are starting to open up about their dissatisfaction with this worn-out cliché. Others seem almost determined to defend it as the ultimate expression of sympathy. What the defenders don’t seem to understand is that no one will ever be offended or hurt by not saying, “I’m sorry for your loss.”

For those wanting to improve their grief communication by eliminating clichés with more accurate, helpful, and authentic responses, but still aren’t sure what to say, here are a few other choices in no particular order. These are just a few of the many options available, and they can be combined in various ways to make them both personal and appropriate.

  1. I’m sorry you’re suffering right now, but I’m here with you and willing to help any way I can. Is there anything you need right now?
  2. I’m sorry for whatever challenges might lie ahead for you, but I’m here and willing to help. Would it be okay if I call next week just to check in with you?
  3. Please accept my deepest condolences. I can’t imagine what you must be going through right now, but I know enough about grief to know that it can be very challenging. Don’t hesitate to call me if there’s anything I can do to help.
  4. I’m so sorry to hear about _____. I’m sure you’re going to miss him/her terribly. How are you holding up?
  5. I know there’s nothing I can say right now to make things better, but I also know that having someone to talk to at times like this is really important, so don’t hesitate to call me whenever you need to.

Follow any of those with what you loved most about the deceased or tell a story about a favorite memory of them, and I think most people will be pleased with the deep level of connection that’s instantly created. I’m absolutely certain the bereft will feel less isolated and better supported.

One reason is that the phrases above easily open into longer conversations, while “I’m sorry for your loss” tends to shut them down. In some cases, it’s even appropriate to simply remain silent and offer them a deeply heartfelt hug instead.

Most important of all is just being willing to listen and be present.

Author: Ed Preston
Editor: Sara Kärpänen

Cathy Cheshire disclaims, is not liable for, and does not personally guarantee in any way this public information provided as a convenience.